Return Policy
We want you to be completely satisfied with your purchase from Velzaro. If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days of receiving your order for a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a copy of your order confirmation or packing slip with your return.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team at support@becartooned.com to request a Return Authorization (RA) number.
- Pack the item(s) securely in the original packaging.
- Include the RA number and a copy of your order confirmation or packing slip in the package.
- Ship the package to the address provided by our support team.
Please note that you are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
Refunds
Once your return is received and inspected, we will process your refund within 48 hours. The refund will be issued to the original method of payment.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate the desired exchange on the packing slip. We will process the exchange as soon as we receive your return.
Contact Us
If you have any questions or concerns about our Returns and Exchanges Policy, please contact our Customer Service team at support@becartooned.com.
Thank you for shopping at Velzaro.